FAQ

Returns & Exchanges

At this time, I do not accept returns or exchanges on items unless they arrive damaged.
All sales are final 

Shipping Policy

Processing Time

All orders have a 14-day processing time unless otherwise stated on the product listing.
Every item is packed by hand, and some products (like apparel, accessories, or specialty items) may take longer depending on availability or production time.
If your order includes a preorder item, your entire order will ship together once the preorder item is ready.

Shipping Time

Once your order is processed and shipped, USPS delivery typically takes:

  • First Class Mail: 3–7 business days
  • Ground Advantage: 2–5 business days
  • Priority Mail: 1–3 business days

Shipping times are estimates and do not include the 14-day processing period.

Order Tracking

Once your order ships, you'll receive a confirmation email with your tracking number.
Please allow 24–48 hours for tracking to update on the USPS site.

Address Issues

Please double-check your shipping address at checkout.
I cannot replace or refund orders shipped to incorrect addresses provided by the customer.
If you made a mistake, email me within 24 hours of ordering so I can update it before shipping.

Lost, Delayed, or Stolen Packages

Once a package is accepted by USPS, it is out of my control.

  • If USPS marks your package as delivered but you did not receive it, please check with your neighbors, apartment office, or local post office.
  • If the package is marked in transit or delayed, USPS may need additional time.
  • I cannot refund or replace items lost or stolen after delivery.

If your package hasn’t moved for 7+ business days, you can open a USPS Missing Mail claim at:
https://www.usps.com/help/missing-mail.htm

Damaged Items

If your order arrives damaged, please email me within 48 hours with:

  • Your order number
  • Photos of the package and item
  • Description of the damage

I’ll do my best to make it right.

Preorders / Made-to-Order Items

Preorder items have their own timeline listed on the product page.
If your order includes both preorder and ready-to-ship items, everything will ship together once the preorder item is complete.